Shipping Policy:
Thank you so much for choosing MDAiRE for your skincare needs. We strive to provide efficient and reliable shipping services to ensure your awesome products reach you in a timely manner. Please review our shipping policy for details on delivery times, costs, tracking and more.Shipping Methods and Delivery Times: We utilize a few different carriers and attempt to get your products to you as soon as possible. Generally, our skincare arrives sooner rather than later, but typically our shipping times are as below:
- USA Delivery:Standard Shipping: 2-7 business days.
- Express Shipping: 3-4 business days.
- International Delivery: 7-30 business days.
Shipping Locations: Our warehouse is in Columbus, Ohio.
- We ship to all 50 United States.
- We also ship to the following international countries: Canada, France, Germany, Ireland, New Zealand, United Kingdom, Antigua & Barbuda, Argentina, Aruba, Austria, Australia, Bahamas, Belgium, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, British Virgin Islands, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, Costa Rica, Curaçao, Denmark, Ecuador, El Salvador, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Greece, Greenland, Grenada, Iceland, Malaysia, Maldives, Moldova, Netherlands, Norfolk Island, Norway, Papua New Guinea, Peru, Portugal, Saudi Arabia, Sint Maarten, Slovakia, Slovenia, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, Sweden, Switzerland, Turks & Caicos Islands, U.S. Outlying Islands, Vietnam, Estonia, United Arab Emirates, Italy
Shipping Costs:
- Domestic Orders: $10.00 for standard shipping, $16.99 for express shipping.
- International Orders: Shipping, duties, and taxes calculated at checkout based on destination. Please enter your address on the checkout page to know the shipping cost for your chosen destination.
Order Processing Times:
- Most orders are processed within 1-2 business days, excluding holidays and weekends.
- Processing times may be longer during holiday or promotional periods.
Tracking Information:
- Once your order is shipped, we will provide tracking information via email or SMS for you to monitor the delivery status of your package as it comes to you.
Delayed Packages:
- While we aim for prompt delivery, delays may occur occasionally due to factors beyond our control. Please contact our support team if you have concerns about the delay, and we will assist you in tracking your package. Please keep an eye on your tracking and if you're concerned about the delay, just get in touch with our team so we can investigate this for you. We're happy to help and follow this up for you.
Incorrect Addresses:
- If you realize you've entered an incorrect address during checkout, please notify our support team immediately with your order number and the correct address. We will attempt to intercept the package and make necessary changes if possible.
- The package may be returned to us as undeliverable. If this happens we will reship it to the corrected address upon receipt.
- It may also be possible for you to intercept or collect your package. However, if you are unable to do so, MDAIRE will not be able to refund or replace the products. Our team would still like to help you as much as we can, so please do get in touch asap so that we are aware of the situation and we'll see what we can do.
Missing or Lost Packages:
- There are several reasons why a package gets lost or can no longer be tracked. If your tracking does not update, just get in touch with our support team so that we can follow this up for you.
- If the package has been delivered to you, but you have not received it, you will need to contact the shipping company that delivered your item and you may also report your missing package. Also, remember to check your own residence and with your neighbors just in case it was left in an unusual place. The tracking will often indicate the location where the package was left. MDAiRE is not able to offer a refund on a package that was delivered, but not received, but we are happy to be involved and please email so that we can also follow this for you.
- If you selected Shipping Protection at checkout we will be able to file a claim for you with the carrier and reship your products.
